Frequently Asked Questions
Everything you need to know about our luxury cashmere and knitwear.
What is the best way to care for my Madeleine Thompson cashmere?
To maintain the softness and shape of your garments, we recommend hand washing in cold water with a gentle wool detergent or professional dry cleaning. Always dry flat and never tumble dry.
How long does shipping take for international orders?
We offer worldwide shipping. International orders typically arrive within 5-7 business days via our express courier partners, depending on your location and customs processing.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery, provided the items are unworn, unwashed, and have all original tags attached.
How do I know which size to choose?
Each product page features a detailed size guide. Our collections generally run true to size, but for a more relaxed, contemporary fit, some customers prefer to size up.
Are your materials sustainably sourced?
Yes, we are committed to ethical production. We work closely with our suppliers to ensure our Grade-A cashmere is sourced responsibly and our manufacturing processes meet high social and environmental standards.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact our customer service team within 1 hour of placement if you need to make any changes, and we will do our best to accommodate you.